Support
Shipping
We ship across the USA. Free standard shipping on all orders over $40 — orders under $40 ship at a flat rate calculated at checkout.
Processing time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or US public holidays begin processing on the next business day.
Delivery windows
Standard delivery within the USA takes approximately 5–14 business days depending on destination and product availability. Delivery estimates are not guarantees — carrier delays, weather, customs and peak seasons may extend the window.
Free shipping
Free standard shipping is applied automatically at checkout for orders of $40 or more, calculated after discounts and before tax. No code required. If an order later drops below $40 through a partial return, the original shipping value may be deducted from the refund.
Split shipments
Some orders ship from more than one facility, so items may arrive in separate parcels on different days at no extra cost to you. Each parcel gets its own tracking link.
Order tracking
You receive a tracking link by email as soon as your parcel leaves the warehouse. Tracking can take up to 72 hours to show movement. If there is no tracking after 5 business days, write to support@zarpic.com.
Shipping area
We currently deliver to addresses within the United States, including Puerto Rico and military APO/FPO addresses. International shipping is not available at this time.
Address accuracy
Please double-check your address at checkout. We can only change an address within 12 hours of the order being placed and before fulfillment starts. Parcels lost or returned because of an incorrect or incomplete address are re-shipped at the customer's expense.
Failed delivery & unclaimed parcels
If a parcel is refused, unclaimed, or returned by the carrier, we refund the product value once it reaches our warehouse, minus the original outbound shipping cost. Re-delivery can be arranged for a new shipping fee.
Lost or damaged in transit
Claims for a lost or visibly damaged parcel must be reported within 14 days of the delivery or last tracking scan, with photos of the parcel and contents. After that window carriers no longer accept claims and we cannot process a replacement.
Order changes & cancellations
Orders can be cancelled or edited free of charge within 12 hours of purchase. Once fulfillment begins the order can no longer be changed and must be handled as a return.