Support
Return policy
We stand behind every product we ship. If your ZARPIC order is not what you expected, you can request a return within 14 days of delivery for a refund of the product price, subject to the conditions below.
01
Return window
Returns must be requested within 14 days of the delivery date shown in carrier tracking, and the item must reach our warehouse within 21 days of the return being authorized. Requests outside this window can no longer be accepted.
02
Condition & eligibility
Items must be unused, unwashed, and returned in their original, intact packaging with all accessories, cables, manuals and protective seals. Items returned used, incomplete, or with damaged packaging are subject to a restocking fee of up to 20% or may be refused and returned to you.
03
Non-returnable items
For hygiene and safety reasons, we cannot accept returns on opened skincare and personal-care products, items with broken hygiene seals, replacement heads and attachments, gift cards, or discounted final-sale items.
04
How to start a return
Email support@zarpic.com with your order number, the item, and photos of the product and packaging. Our team replies within 1–2 business days with a return authorization and the correct return address. Returns sent without authorization cannot be processed or refunded.
05
Return shipping costs
Return shipping is paid by the customer for change-of-mind returns, and we recommend a tracked service — we are not responsible for returns lost on their way back. If your order qualified for free shipping, the original shipping cost is deducted from the refund. Return shipping is on us when the item is faulty or we shipped the wrong product.
06
Refunds
Once the return is received and inspected, we process the refund to the original payment method within 5–10 business days. Refunds cover the product price only; original shipping charges, gift wrapping, and any restocking fee are non-refundable. Your bank may need a few extra days to post the funds.
07
Exchanges
The fastest way to exchange an item is to place a new order for the product you want and return the original. This ensures your replacement ships immediately rather than waiting on inspection.
08
Defective or damaged items
If your order arrives damaged, or a device fails within the 12-month manufacturer warranty, contact support@zarpic.com within 14 days of delivery (for transit damage) with photos, your order number, and a short description. We will repair, replace, or refund at our discretion. The warranty does not cover accidental damage, misuse, normal wear of consumable parts, or unauthorized repairs.
09
Discounts, bundles & gifts
If a return brings your order below a promotional threshold (for example free shipping over $40 or a bundle discount), the value of that benefit is deducted from the refund. Free gift items must be returned along with the qualifying purchase.